Refund Policy
Effective Date:01-04-2025
Website: www.premocks.com
Thank you for purchasing our online mock test services on PreMocks.com. We are committed to providing high-quality digital content to help you in your exam preparation journey.
Since our products are digital in nature, please read our Refund Policy carefully before making a purchase.
1. No Refund for Digital Products
All purchases made on PreMocks.com for digital products such as:
Online mock tests
Quiz access
Practice sets
Exam packages or subscriptions
are non-refundable once accessed or delivered. We do not offer refunds for:
Change of mind
Wrong exam selected
Lack of usage after purchase
Technical issues due to user’s device/browser/internet
2. Eligibility for Refund (Exceptional Cases)
A refund may be considered only under the following exceptional circumstances:
Duplicate Payment: If you are charged twice for the same service.
Non-delivery: If you purchased a test pack but didn’t get access within 48 hours and contacted support.
Technical Error on Our End: If you faced a critical issue from our platform that prevented access, and our support team was unable to resolve it within a reasonable time.
In such cases, you must contact us within 7 days of the transaction, with payment proof and a detailed explanation.
3. How to Request a Refund
If you believe you're eligible for a refund under the above criteria, please write to:
📧 Email: support@premocks.com
📄 Subject: Refund Request – [Your Order ID]
📎 Attach: Payment receipt, registered email/phone number
Our support team will respond within 3–5 working days.
4. Dispute Resolution
If you raise a payment dispute via a third-party service (e.g., Razorpay, Paytm, your bank), we will cooperate fully during the investigation. Refunds in such cases will follow the result of the payment gateway’s decision.
5. Modification of Policy
PreMocks.com reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be reflected on this page.
6. Contact Us
For any questions about this policy or your purchase, please contact us:
📧 Email: support@premocks.com